Skip to main content
It looks like you're using an older browser. While supported, this degrades your web experience and increases your security risk.
Please install and use the latest version of Google Chrome, Mozilla Firefox, or Microsoft Edge.
MetroNet Logo
×

Customer Portal

Access billing information, make payments, manage services—anytime, anywhere!

Forgot email address?

Forgot password?

First time user?

Create New Account

Loading…

(This may take a minute.)

Recover Email Address

Account Number Help

You will find your Account Number on your bill or call Customer Care at:

1-877-407-3224 ×
or Cancel

Almost there!

Before we can recover your email address, we need to ask you a few questions to confirm your identity.

or Cancel

Oh no!

It looks like you haven't set any security questions yet, so we can't confirm your identity online. For your security, please call Customer Care to recover your email address.

Customer Care:
1-877-407-3224

Email Address Recovered

Your email is:

back to login

Still having trouble?

Please call Customer Care at 1-877-407-3224.

Reset Password

or Cancel

Password Reset Sent

An email was sent to with a link to reset your password. For your security, this link will expire in 20 minutes.

Please be sure to check your spam folder if it doesn't show up in your inbox within the next few minutes.

No longer have access to ?

Please call Customer Care at 1-877-407-3224.

Customer Portal Terms & Conditions

Payment Terms

Upon making a payment through the Customer Portal, you warrant that you are the account holder listed on the page or an authorized agent thereof and authorize MetroNet, Inc. to deduct from the account listed on the page, by electronic or other commercially acceptable method, for the purpose of making a ONE-TIME payment towards your MetroNet, Inc. bill, in the amount designated.

This authorization will remain in effect unless and until the deduction is accepted and posted by the company issuing the account or an authorization is declined. You also acknowledge that this agreement does not relieve you of your obligation to pay for MetroNet, Inc. services if any charge submitted by MetroNet, Inc. for your usage is dishonored, charged-back, or otherwise refused for any reason.

Autopay Terms

By enabling automatic payments, you warrant that you are the account holder listed on the page or an authorized agent thereof and authorize MetroNet, Inc. to deduct from the account listed on the page, by electronic or other commercially acceptable method, for the purpose of maintaining a "current" account status with MetroNet, Inc. on a MONTHLY basis.

Maintaining a "current" balance requires that the full amount due on your monthly bill will be deducted from your account. This amount may vary. If you prefer to not have variable amounts automatically deducted from your account each month, we suggest that you do not enable automatic payments.

Refund Policy

There are no refunds for services rendered. If customer ("you" or "your") voluntarily terminates your agreement with MetroNet, Inc. ("us") , and you have paid us in advance for services not yet rendered by us, then, after receiving a final invoice from us, you may request a refund equal to the credits listed on your final invoice. All such refunds are subject to the following conditions:

  1. Your account must be current.
  2. All equipment provided to you by us must be returned to us in proper working condition.
  3. All requests for a refund must be made within sixty (60) days of the date you receive a final invoice from us.
  4. All requests for a refund must be made to our Customer Care department at 1-877-407-3224.

Rejected Payments

If your payment fails to process or is returned for insufficient funds, your services will be suspended and a $25 Insufficient Funds Fee will be added to your balance.

Banking Numbers Help

Picture of a paper check showing the account and routing numbers.

Session Expired

For your security, please re-enter your password to continue.

or Log Out